Replacement & Exchange Policy
Replacement & Exchange policy
- We strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return your Order and we accept your order without any single question.
- We meant what we say, all you need to drop a single mail on [email protected] within periods of 7 days.
- As per our return policy we request you to send the product preferably through speed post in a sealable condition within 7 working days. Also request you to send the AWB number, courier name, your name, order number and the product SKU on [email protected] for faster processing of your complaint. Please ensure that the product is returned with the tags, original packaging, invoice, in an unwashed and undamaged condition. Return of products we are accepting within 7 days, customers also can exchange the products, if they wish to.
- we will arrange a return pick up, if the service is available at the pin code. If return pick up service is not available at the center, one must send it back to us through any nearest courier and we will reimburse an amount of 100 Rs. to it.
- Damages due to neglect, improper usage or application will not be covered under our Returns Policy.
- Once your product is returned and Quality Check is done for the received product, your shipping charges and product amount would be reimbursed in terms of Coupon Code. It will be sent via email to your registered email address respectively for your future shopping @ sojni. The Coupon Code will be able to avail with one year validity for full value.
- On receipt, in case it is noticed that the outer packing of the product is damaged or tampered with, immediately verify the quality/quantity of the product against the invoice, before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery. Customer should also lodge a proper complain with the local office of the courier agency, so that sojni.com may peruse the same in future, to avoid such occurrences in future.
- In any case product is in damaged condition or a wrong product has been received, kindly contact us at [email protected] within 24 hours.
- A person who ordered from our website www.sojni.com, is agreed to our all the terms & conditions mentioned as above. One who does not agree with them, should not proceed to order anything from our website www.sojni.com
- All the legal cases will be the treated in only Surat jurisdiction court.
Beware of fraud/imposter calls
Some of our customers have reported getting random phone calls from imposters who call on behalf of Team sojni and ask for cash amount to be deposited in bank account for heavy discounts. We want to caution our customers that by no means these calls are from us and we will never demand such favors from our customers. These calls are by possible pranksters/imposters and we request our customers to share their details with us at the earliest. Please do not entertain them.
Feel free to write to us at [email protected] or give us a call on our phone number +91-8155985000.